Please read the comments from our alumni. They have all come from different walks of life and they have all have had different challenges to face. We always find alumni clients have various expectations for treatment which we listen to and then try to make improvements to our facilities and treatment. Check out the reviews as they share their thoughts on our facilities and their experiences attending them. All the reviews are verified but full names are removed for confidentiality.
Overall very good, quality of therapy is fantastic. Fabio has been a lifesafer, very wise and great to talk to. Support staff are fantastic too, Sam, Carl, Kosi and Kim are all brilliant and always there if you are having a tough day or need someone to talk to. 1 to 1 sessions and DBT proved invaluable, very positive experience. Only main gripe would be the medication, getting my daily beta blocker and antidepressant became far more complicated than it should have been which was frustrating. Apart from this very positive, thanks to all the staff
Thank you for your review its great to hear you enjoyed the wide range of sessions and felt supported when in Primrose Lodge looking forward to hearing from you through alumni
On the whole very good but a few bad experiences
Good therapists and support staff. The facility environment can be improved. More cleaning of common areas and regular cleaning of bedrooms and change of bedding is required.
Thank you for your review its great to hear the therapists were good your review has been taken on board looking forward to hearing from you through alumni
It is given me a chance for a new life, before coming here I felt so hopeless and low and Primrose Lodge has shown me that recovery is possible for me and how to work for it
On the whole positive. Quite expensive as the facilities are quite tired and the food is inconsistent
Thank you for your review your feedback has been taken on board looking forward to hearing from you about your recovery journey through alumni
Supportive staff. Good community. Much needed education.
Room was not cleaned and no fresh towels for nine days, but the staff were loverly
Thank you for your review and compliments to the staff your feedback has been taken on board
I had a positive experience. Great team.
Thank you for your review looking forward to hearing from you through alumni
Brilliant experience. The staff and therapists were amazing!
Thank you for your review it is great to hear the therapists were amazing
Amazing facilities , staff so helpful and insightful